Hospitality ELO and Career Outlook
Here are two competencies that a high school student could demonstrate while interning in the hospitality field:
Customer Service Skills
The student demonstrates the ability to provide excellent customer service by effectively communicating with guests, addressing their needs and concerns, and ensuring a positive experience. This includes practicing active listening, problem-solving, and maintaining a professional and friendly demeanor in various guest interactions.Operational Understanding and Efficiency
The student shows a practical understanding of daily hospitality operations, such as managing reservations, housekeeping, and food and beverage services. They demonstrate the ability to work efficiently in a team, follow standard procedures, and adapt to the dynamic pace of the hospitality environment, ensuring smooth and effective service delivery.
Here are examples of projects that allow students to demonstrate the competencies learned during a hospitality internship:
1. Customer Service Skills
Project Example: Guest Satisfaction Survey & Report
Description: The student can create and distribute a guest satisfaction survey to collect feedback on various aspects of the service experience, such as customer interactions, room quality, and dining experience.
Learning Evidence: After collecting the data, the student will analyze the feedback and compile a report summarizing key findings. They will also suggest potential improvements based on the survey results. This project demonstrates their ability to understand and respond to guest needs and measure their effectiveness in providing excellent service.
2. Operational Understanding and Efficiency
Project Example: Hotel Service Workflow Audit & Optimization Proposal
Description: The student could be tasked with observing and documenting the operational workflow in a specific department (e.g., front desk, housekeeping, or food service).
Learning Evidence: They would identify inefficiencies, such as bottlenecks in guest check-in processes or delayed room turnover times. The student would then create a proposal with suggestions for optimizing the workflow, including changes in scheduling, task delegation, or technology use. This project allows them to showcase their understanding of daily operations and how to improve them for better efficiency.